I'm sorry but I didn't care for this pen at all, I had a hard time picking up my Rhinestones and I was constantly cleaning the tip! I went back to my original wax pen!
Hello Ms. McConkey. We were genuinely disappointed to see your 1-star review of our patented rhinestone pick-up tool, the Crystal Katana. Customer satisfaction is extremely important to us, and we take feedback—especially concerns—very seriously.
We would sincerely appreciate the opportunity to better understand the challenges you experienced. If you encountered difficulty picking up stones or found yourself needing to frequently clean the tip, we would welcome more details about your application process. In some cases, performance issues can be related to usage technique or the type of adhesive being used, and we are always happy to provide guidance to ensure the tool performs as intended.
It is uncommon for us to receive this type of feedback without first having the chance to assist, and we are typically able to quickly resolve any concerns through direct support.
At your convenience, please feel free to contact us at info@crystalninja.com so we can discuss this further and work toward a positive resolution.
I tried many inexpensive application tools in the past. Decided to see what the buzz was all about with this one
WoW what a difference. I waisted a year being frustrated with the process. This is a winner!
After watching, listening to your every word and taking notes, it is a learning process, but doesn't take long to catch on to the process. I'm not a Croc person, but, if it sticks to that kind of rubber, it shouldn't be a problem with a rubber duck. Its PERFECT! The only issue I have now is, the Primer brush does not hit the bottom of the bottle. The Primer cannot be poured into a small puddle, it evaporates too fast. So glad I did only a few drops into a dish to find that out. I called your company to report this and the lady answering the phone was not aware of the brush problem. So eventually, the inconvenience of having to tip the bottle to get primer on the brush sucks! Oh, and one more thing. I bought a yellow duck that has different colors that I think are spray painted on. After the prep work, when it came time to put the Primer on a small area, it took the paint right off. Any suggestions on what to use so that doesn't happen?
Save 10% with code BLINGQUEEN on your order. I just love the Valkyrie Exclusive Colorway Mix it’s such beautiful mix.
All the rhinestones and products I have purchased from the Crystal Ninja are top quality. They have the best customer service and fast shipping.
The photo is Green Zircon it’s an 3x3 clear acrylic cube with SS 20 stones and the glue used is Multi Grab. the Video is the Valkyrie mix.
Light Rose AB are such a fabulous color rhinestone!!!! Love getting to shop at the Crystal Ninja!!!
