Crystal Katana - Black

Hi Eva,
Thank you for sharing your review. We're genuinely sorry to hear that you had a disappointing experience with our products. We take great pride in both the quality of our products and the service we provide, so your review is concerning to us.

We’d love to resolve any issues you’ve encountered. If you could please reach out to us at info@crystalninja.com, we’d be more than happy to send you a replacement for the damaged tip. Sometimes small issues like this can happen during packaging, and we want to make it right.

Regarding the tool, it seems like it may not have been properly assembled. We sincerely apologize that this wasn’t caught during our quality control process. We can certainly fix that for you as well.

As for the weight of the tool, we design our tools to be lightweight intentionally. When you've placed as many crystals as we have and working with crystals for extended periods, even a small reduction in weight can make a significant difference in comfort for your hands and wrists. We understand it might feel different at first, but we’ve carefully considered this design to enhance long-term use.

Please let us know how we can assist further. We value your feedback and are committed to ensuring your satisfaction with our products.

Hello Ms. Buchanan. I was sorry to see your 1 Star Review on our Crystal Katana and distressed to say the least that you based your ordering on bad reviews of people not getting their products. I had to go back into our reviews and see I had missed multiple complaints! Fortunately, I was only able to find one complaint of missing orders - and once these are discovered - they are always rectified. The review platform is normally not the place to request assistance on a missing shipment. But we are happy to help anyone, anytime on their orders.
I have emailed you privately in regard to the 'free tool case.' Unfortunately, we had discontinued the tool cases about 5 months ago and that change was not made on our description on the Michaels.com website. It was not our intention to mislead or purposefully omit any product from an order and the listing has been corrected. An offer in the email to you is to hopefully rectify any distress, mistrust or disappointment in Crystal Ninja, LLC products or our customer service. We look forward to hearing back from you at your earliest convenience.

Hi Jamie. We're saddened to hear that you were dissatisfied with our product. Please reach out to us via email (orders@crystalninja.com) and allow us the opportunity to address any issues you may be having with the tool. We make every effort to insure each build and test each product before it leaves our warehouse. If there are issues with the tool, we would love to help in any way possible to change your mind!